3) Community, Society, Government, Non-Profit Organization and Press Expectation Action and Response Community: Provide assitance to communities, revital ize local economies by promoting jobs and environmental activities, share the values of growth with communities. Society: Consider environmental impacts, conserve natural resources and conduct business in accordance with ethical principles and in compl i ance wi th lega l and regulatory requirements. Government/regulatory agencies: Cooperate with the government to take part in promoting the national economic policy (BCG Model) as well as rehabilitating the country from economic, social and environmental impacts to create sustainability. Non-profit organizations: Business processes and products that create public benefits and positive contributions to the world and the country. Press: Disclose information and performance transparently in accordance with business ethics to create benefits for the society as a whole. Conduct site visits and strengthen relationships with communities and society, welcome feedback from communities and apply them in the development of projects that focus on increasing career opportunities and options, respond to expectations, continuously strengthen communities and society, and determine performance indicators, such as Social Return on Investment (SROI), etc. Form a Public-Private-Civil partnership network through third-party entities, i.e., the Joint Standing Committee on Commerce, Industry and Banking (JSCCIB), the Federation of Thai Industries (FTI), the Thai Chamber of Commerce (TCC), and the Thai Bankers’ Association, to discuss key issues and offer comments, leading to national regulatory/promotional policies that are beneficial for the overall economy and industry. In addition, GC has also collaborated with our partner network on various important projects to take part in driving national policies. Integrate sustainability issues into business processes, take into account sustainability factors in investment management, and design products that promote the economy, care for the environment and create value for society in line with the United Nations Sustainable Development Goals. Share information, news, and progress via GC’s channels in an accurate and timely manner using a two-way communication system to develop, improve and receive suggestions on the company’s issues/projects. Expectation Action and Response Develop the potential and abilities of both employees and suppliers by offering technical trainings and knowledge to equip them with necessary business skills in the long run. Regularly communicate to suppliers and business partners about the management and progress of our environmental performance. Create innovative products and services that respond to the current market and future needs behaviors of customers/consumers. Digital technology can contribute to providing services to suppliers, business partners and customers to offer maximum convenience and satisfaction. Implement standardized production and procurement processes that are environmentally and socially responsible throughout the value chain. Regularly communicate environmental performance to all stakeholders, including suppliers and business partners, through meetings or webinars to share good practices that are consistent with the company’s environmental goals. Analyze and monitor customer demands, expectations and satisfaction regularly. Conduct customer satisfaction survey on all product groups in conjunction with market analyses, forecasts, and management of current and future risks in order to develop products, services and solutions as well as build customer engagement, meet customer/consumer demands and transition into an eco-friendly business. Engage customers through online platforms, webinars, Line Official Account with customers, websites, and applications where customers can access and exchange information via a secure two-way digital communication system. Develop the Supplier Code of Conduct and a procurement support system to control negative impacts on the economy, society and environment across the value chain. 101 PTT GLOBAL CHEMICAL PUBLIC COMPANY LIMITED Form 56-1 One Report 2023
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