Corporate Governance Sect ion or e-Mai l at cg@pttgcgroup.com. The Corporate Governance and Sustainabi l ity Committee wi l l review the complaints or suggestions submitted for take appropriate actions. Institutional investors can request information or express their opinions via email at ir@pttgcgroup.com under the care of the Investor Relations Department. Roles of Stakeholders GC places importance on the rights of all stakeholders. Based on principles related to the rights and impacts on stakeholders, the written good practice guidelines have been formulated and published on GC’s website. Stakeholders are also provided with channels to express their opinions, to the Company. Stakeholder-related policies, guidelines, and actions in 2023, are summarized below: Shareholders GC respects the fundamental rights of shareholders and treats every shareholder equitably for their utmost satisfaction. These rights include the right to participate in the Annual General Meeting of Shareholders, the rights to vote, to propose meeting agenda items, and to nominate candidates for directorship. GC also listens to their opinions and suggestions and has provided them with contact channels via www.pttgcgroup.com and e-Mail addresses at ir@pttgcgroup.com and cg@ pttgcgroup.com. With regard to the treatment of institutional and retail investors, GC held quarterly performance review meetings both in person and online via Microsoft Teams as well as organized virtual roadshows, for which online booking channels were made available to enable interested institutional investors to directly make an appointment with GC. In addition, GC took part in the quarterly Opportunity Day as well as SET Digital Roadshow, an online meeting held in collaboration with the Stock Exchange of Thailand (SET) to provide retail and foreign investors with access to information sources and an opportunity to communicate with listed companies. To comply with the Code of Conduct for Investor Relations, GC refrained from meeting with investors for 14 calendar days prior to the disclosure of its operating results to protect and safeguard GC’s confidential information not yet publicly disclosed. For debenture holders, GC compl ied with legal requirements and notifications of the Securities and Exchange Commission (SEC) and operated in strict adherence to the Company’s policies and objectives and shareholder resolutions. In the same veins as with its shareholders, GC regularly organized activities to foster relations with debenture holders, such as meetings with domestic and overseas investors and site visits for investors. Customers To achieve customer satisfaction and confidence, GC has continued to develop the quality of its products and services and elevate its product and service development standards through systematic voice of customer management. In addition, GC seeks to identify and gain insights into the needs of customers and end markets to inform its product and service development in order that GC can promptly meet such needs and provide useful business suggestions to a comprehensive range of customers and end markets. GC also strives to develop green products and services through collaboration with customers and trade partners and consistently certify products to various international quality standards to enhance customer and market confidence. Furthermore, GC regularly introduces information and digital technology as tools in sales, marketing, and customer management so as to optimize the delivery of products and services to customers and achieve efficiency targets. In addition, technology is employed to monitor potential problems and issues, ensuring alignment with customer demand across planning, sales, marketing, and product delivery processes. In addition, GC implements systematic and comprehensive whistleblowing management to handle complaints, track progress, and report solutions to customers across every business unit. In addition, customer satisfaction surveys are conducted annually on the products and services delivered to customers to continuously improve product and service quality and internal processes. This data is considered crucial as it provides deeper insights into customer needs. GC also engages in customer and partner relationship management through various marketing activities. These include seminars on current topics of interest in the industry, industrial situations, and relevant trade measures as well as joint promotional events in both 138
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