Strengthening sub-committees GC’s Internal Control Questionnaire (ICQ) was revised in line with COSO’s concept of internal control. GC Way of Conduct GC revised the Thai and English versions of GC Way of Conduct e-book, developed GC Way of Conduct Webpage through the Share Point system, and created video clips on the overview of GC Way of Conduct in English as educational media for relevant target groups. GC fostered an understanding of internal control among executives and employees of companies within GC Group through GC Way of Conduct, such as GCL, HMC, and NPC, and provided recommendations on internal control to companies within GC Group to ensure alignment with GC Way of Conduct. GC built awareness and understanding of GC Way of Conduct (Culture) through GC Way of Conduct Communication Newsletters, delivered via email. 4. Senior executive nomination and development and personnel management The Leadership Expert House Committee was appointed, consisting of senior executives (SVP/ EVP) from every function and responsible for determining the direction of talent and successor pool development to accommodate GC’s needs and business growth. An additional leadership assessment tool for assessing global agility was developed in order to review the preparedness of managerial-level executives in the talent pool and the successor pool against the global benchmark to accommodate overseas business expansion. Personnel development activities were conducted in alignment with GC’s personnel development strategies, consisting of the following components: 1.) Learning goals that are established in connection to the critical competencies of the function/professional line of work and of the organization. 2.) Learning journeys that outline critical courses for each position according to specified competencies, encompassing onboarding courses, functional courses, mandatory courses, leadership and soft skill courses, and digital competency courses. 3.) Course designers and internal instructors. 4.) Employees can access course content, learning materials, and reports on their learning development by themselves at any time through LMS and search for knowledge assets through KBS. GC developed and prepared for the announcement of GC Board of Directors Handbook, which offers guidelines for appointing executives as directors in GC’s subsidiaries. 5. Promoting innovation and responsible business practices Strategic CSR activities were revised to optimize resource consumption and maximize outcomes beneficial to GC and communities. The GCMS framework, which is a management system for operational excellence and an organizational development tool for both operational and business aspects, was adopted. This involved delivering excellent products and services and improving the voice of the customer (VOC) and customer insight processes as well as processes for VOC management, customer relations management, customer and marketing strategy development, customer and marketing data management, and contract management. Cross-functional initiatives were launched, with the criteria aligned with the corporate culture “Conviction to Change: Speed to Global Mindset.” A Digital Green Policy was developed, focusing on various aspects of eco-friendly IT and digital management and operations, such as equipment lifecycles, the use of end-user computing technologies, large-scale data processing systems, and the use of ICT as a low-carbon enabler. Cybersecurity Permanent vice president-level units responsible for cybersecurity oversight were appointed. The first drill of a corporate-level crisis management and business continuity plan (OT cyberattack) was conducted. In addition, the preparation and submission of quarterly reports on cybersecurity riskmanagement progress to the RiskManagement Committee was prescribed. The procedures for disaster recovery plans and cybersecurity incident response plans were improved, with regular revisions and drills of the plans required. A data governance policy was additionally developed to serve as a framework for the management of critical data within GC, covering 146
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