GC has established information classification and guidelines for the storage of vi tal and controlled documents, including operational information from both internal and external sources. This is to ensure the accuracy, completeness, adequacy, and prompt availability of GC’s vital information. GC has implemented SAP ECC 6.0 in processing key business data to eliminate a large number of legacy systems and enhance the efficiency of reporting to the management. GC has developed various programs to centralize data management, storage, and linkage in order to maximize data utilization and ensure data availability for further use or future reference. An example includes the compi lat ion of data on various process improvement projects and GC’s investments in the “IdeaMANI” (Multi Access for New Initiatives). In 2023, the Company developed a Chatbot powered by generative AI, an advanced artificial intel l igence language model, to enhance work processes and assist in accessing organizational information. This technology operates within the Company’s environment and ensures robust security against internal information breaches. Additionally, employees have been trained in the ethical usage of this tool, ensuring its appropriate and effective utilization. GC has announced a personal data protection pol icy and appointed a dedicated uni t responsible for data protection. Additionally, GC has impl emented a persona l data management system within GC Group and issued handbooks on personal information management in compliance with the Personal Data Protection Act B.E. 2562 to provide clear guidance for efficient implementation. GC has prescribed data governance to ensure the efficiency of data acquisition, utilization, availability, and management for confidentiality. The Company focuses on four components to ensure sustainable data governance and management, consisting of 1) defining and implement ing data governance pol icies, standards, and management processes throughout the data life cycle; 2) developing technologies for big data management to support GC’s growth; 3) del ivering vi tal information to users for efficient utilization; and 4) fostering awareness and understanding of data governance among employees through various forms of communication. In 2023, GC established data governance guidelines as a part of digital use-case development to ensure appropriate data management for system or application development. GC has developed and actively promoted Advanced Analytics within the organization, offering a Data Science & Engineering Program and imparting knowledge on digital tools, such as Power BI, Power Automate, Alteryx. To further advance this program, GC communicates through Inspiration Talks to promote data thinking and a data mindset. Then, Data Talks are organized to delve into data management and related digital technologies. Additionally, the Data DIY Project is launched to enable employees to submit their own data management projects using digital tools. Furthermore, GC has embraced Artificial Intelligence as a tool for analyzing, tracking, and forecasting data to achieve greater speed and accuracy for more efficient results. This includes the application of Lab Data Analysis to enhance work efficiency, manage time, and streamline processes; of Customer Behavior Analytics, the results of which produce forecasts for marketing and sales planning; and of AI Spend Analysis, which is utilized to scrutinize purchasing costs, thus aiding strategic decision-making and reducing expenditures on non-feedstock material. GC has formed a working team entitled “GC EYE” to analyze external factors that may have business impacts and communicate them to executives and relevant parties through a mobile application platform. GC also organized GC EYE FORUM, where external experts were invited to give lectures on various topics. In 2023, GC organized a roadshow across GC Group to communicate its analysis of external factors and faci l i tate the exchange of perspectives for business growth. 226
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