GC has put in place guidelines and steps for communicating information appropriately to the Board of Directors, executives, employees, and stakeholders to support efficient operations and internal controls. Key information on GC’s operating results and documents for board meetings are delivered to Directors in advance to allow sufficient time for them to study and review the materials for decision making. When necessary, the Board of Directors may request additional information f rom t he re l evan t managemen t t eam. Furthermore, GC has employed the Digital Join system for easy and swift delivery of information and meeting documents to the Board of Directors, using communication devices equipped with a data security system. GC has established various channels for interna l communi cat ion, including the organizat ion’s int ranet and emai l . Vi tal information is communicated through online orientation, and communications from the top executives are conveyed to employees through various channels, such as CEO Town Halls, which are held in a hybrid format through meetings in a conference venue and Microsoft Teams Live Streaming. Other communication channels include regular meetings held in each business unit and line of work to drive and foster awareness of GC’s key agenda among employees. GC communicates with external stakeholders through the Company’s website, Facebook, Twitter, and official LINE account. In addition, designated units are responsible for disclosing important information to all stakeholders regularly. A Customer Solutions Center (CSC) was established as a one-stop service center to provide information relating to GC products and services to customers and interested parties. GC allows shareholders to propose agenda items for the Annual General Meeting of Shareholders (AGM) and nominate qualified candidates to be elected as Directors to enhance good corporate governance regarding the r ight s and equ i tabl e t reatment of shareholders. GC arranged the 2023 Annual General Meeting of Shareholders via an electronic means in compliance with the Emergency Decree on Electronic Meeting B.E. 2563. GC also organized analyst meetings to announce the Company’s quarterly performance. GC has established whistleblowing channels and a clear whistleblower system management to assure employees and external individuals that every complaint will be handled with transparency, fairness, and confidentiality in a timely manner. Subsidiaries are also continuously encouraged to institute whistleblower policies and guidel ines. In 2023, GC prov ided Invest igat ion Technique t raining to the executives, aimed at enhancing understanding and skills needed to effectively manage issues in accordance with the whistleblower guidelines. 5. Monitoring Activities GC continually monitors and evaluates the adequacy of its internal controls. Development and improvement plans are also in place to ensure efficient and effective internal controls as shown below. GC carries out corporate-level control assessments and process-level control sel f-assessments annually, using an online system. The Internal Control Unit is responsible for reviewing the adequacy and appropriateness of the assessments 227 PTT GLOBAL CHEMICAL PUBLIC COMPANY LIMITED Form 56-1 One Report 2023
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